Refund policy

We want you to love every squeeze - that's why we offer a 30-day money back guarantee. If Buoy didn’t meet your expectations, we’ll refund your first order, minus shipping. Email with your name and order number within 30 days of product delivery to confirm your refund.

If you unluckily received damaged goods, we’ll gladly send out a replacement, free of charge. Send a picture of the damaged goods to hello along with your name, order number, and address and we’ll have your new Buoy on its way in no time.

For recurring subscription orders, cancellation requests must be received prior to your recurring order being processed. Once an order is processed, we cannot modify or cancel the order (even before it physically ships). Depending on your notification settings, you will receive an email(s) or SMS(s) notification days in advance of your recurring order being processed to allow time to pause/delay/cancel an upcoming recurring order. Once a recurring order is processed, that order becomes ineligible for a refund.

You can manage your recurring subscription orders via any of the below methods:
  • If you have an account with password:

    • Click the "Account" icon in the top right corner of our website -> sign into your account -> click the "Manage Subscriptions" button under the "Account Details" section.

  • If you never created an account with password / forgot your password:

    • Click the "Account" icon in the top right corner of our website -> click the "Manage Subscriptions Without Password" button and follow the on-screen instructions.

  • If you need additional help / if the self-service options above are not working:

    • Email with the email address used to sign up for the subscription + your most recent order number.